Improving customer service for REPs Members


The new REPs team

SkillsActive and Sports Coach UK have collaborated to create a partnership to run the Register of Exercise Professionals to make life easy for those who work in the sector.

Coachwise, the wholly owned subsidiary of Sports Coach UK, is now responsible for supporting members of REPs on a day-to-day basis. Coachwise has a 22-year successful track record of serving customers, on behalf of over 40 organisations, in the active sector.

SkillsActive retains independent responsibility for REPs membership criteria and endorsing training that counts towards REPs CPD points.

Coachwise has established an infrastructure and a seven-strong team (above) that is entirely dedicated to serving REPs members.

Tracé Barry, Head of Operations and Service at Coachwise (above, bottom right) explained what this means for REPs members:

There is nothing you need to do to your REPs records in relation to this change. Your personal data will now be processed and stored by Coachwise and all your data will be used and held in accordance with the requirements of the Data Protection Act 1998.

REPs will continue to be the largest register of fitness professionals providing employers and the public with the same confidence that the REPs badge has bestowed on its members since 2002.

All the benefits you currently enjoy will continue, but with this renewed investment in REPs, you will see big improvements too.

Here’s a snapshot of what’s going on behind the scenes.

1. We have refreshed the REPs Code of Ethics and Conduct, making it far more user-friendly for you.

2. Our professional editorial team is hard at work writing for the next journal, which you will receive in the autumn.

3. We have discovered that some of you have experienced problems uploading evidence for your CPD points, so we are working hard to fix this.

4. After that, we’ll be trying to find out more about what challenges you face so that we can evolve the REPs benefits to suit your needs.

To talk to the new REPs team, contact them on 0330 004 0004 or email


Upcoming Events

Here are some of the events that are going to be taking place around the country in the coming months – we plan to be at most if not all of them, so if you are going too let us know if you would like to meet up!

REPS  REPs Roadshows: If you are an endorsed provider, these roadshows offer a great opportunity to offer bitesize master classes to REPs members so they can get a feel of the training you offer. Find out all the details on the REPs website.

LIW Leisure Industry Week: LIW is the UK’s largest gathering of leisure decision makers, influencers and buyers, bringing together thousands of like-minded professionals to shape the future and growth of the sector, and is taking place in Birmingham on 20-21 September 2016. Full details here.

foodmattersFood Matters Live: The conference will address the political, social and economic issues surrounding the complex and challenging relationship between food, health and nutrition. 400 speakers across 80 seminar sessions and 17 live debates taking place at the ExCeL in London on 22-24 November 2016.

REPS_BADGE_CPD 6_LOGO SkillsActive Training Days: We have released September dates for the next tutor, assessor and internal quality assurance workshops for anyone seeking endorsement or wanting to brush up their skills. The places are filling up first so don’t miss out! Full details here.

meynell National Playwork Conference: The 15th National Playwork Conference will be taking place in Eastbourne, East Sussex on Tuesday 7th March and Wednesday 8th March 2017. Find details here of the first call for presentations.


Contact us at if you would like your event in our next newsletter.

Provider Profile: aquaphysical

Aquaphysical is one of our newest endorsed providers and we asked them to let us know how things are going and how endorsement has helped them.aquaphysicalWhat is aquaphysical?

Aquaphysical is the company that sells the innovative aquabase® and the hugely popular floatfit® classes.

How did aquaphysical start?

After several months developing the idea, Leila Francis Coleman joined forces with Tom Whelan (fitness professional and rugby player) and aquaphysical was formed. This was when research started in earnest on the aquabase®. After discussions with experienced fitness professionals to develop the product and class, including yoga and Pilates instructors, personal trainers and physiotherapists, the aquabase® design was produced in prototype form. Product trials followed in early 2015.



How did you make the transition from fitness professional to training provider?

Tom used the knowledge, insight and contacts that he had as a personal trainer and rugby player. Leila used her own experience as an end user as well as her sailing background. Together they were able to create the effective and enjoyable class floatfit®. There are now over 60 floatfit® Instructors working in Europe and there are an increasing number of Master Trainers being trained to meet the growing demand.

How did you find the endorsement process?

The SkillsActive and REPS team were extremely helpful and I would strongly advise anyone who has an idea to pursue it! Having our training endorsed with REPS has increased our opportunities within the fitness industry.


What are your future plans?

There is now enormous interest worldwide about the floatfit® class and there are various developments in the pipeline. We hope that it will be internationally renowned!

What does success look like to you for aquaphysical?

To have floatfit® classes taking place in swimming pools on every continent. With Master Trainers working in each country helping the team and brand continue to grow.


What, in your opinion, does aquaphysical bring to customers and the fitness industry?

Aquaphysical brings a completely unique and fresh way to look at swimming pool usage. Swimming pools within leisure facilities will appeal to a wider demographic of people.

Customers will appreciate the effectiveness and great benefits of the classes as well as the fact that they are enormous fun.

The aquabase® is the first and only floating exercise mat that provides gym studio workouts on the water. Providing a perfect platform for many forms of exercise. Completely unique and a fresh evolution of the way swimming pool/gym classes can now be held.


For more information visit or contact Tom Whelan at or Leila Francis-Coleman at