Improving customer service for REPs Members


The new REPs team

SkillsActive and Sports Coach UK have collaborated to create a partnership to run the Register of Exercise Professionals to make life easy for those who work in the sector.

Coachwise, the wholly owned subsidiary of Sports Coach UK, is now responsible for supporting members of REPs on a day-to-day basis. Coachwise has a 22-year successful track record of serving customers, on behalf of over 40 organisations, in the active sector.

SkillsActive retains independent responsibility for REPs membership criteria and endorsing training that counts towards REPs CPD points.

Coachwise has established an infrastructure and a seven-strong team (above) that is entirely dedicated to serving REPs members.

Tracé Barry, Head of Operations and Service at Coachwise (above, bottom right) explained what this means for REPs members:

There is nothing you need to do to your REPs records in relation to this change. Your personal data will now be processed and stored by Coachwise and all your data will be used and held in accordance with the requirements of the Data Protection Act 1998.

REPs will continue to be the largest register of fitness professionals providing employers and the public with the same confidence that the REPs badge has bestowed on its members since 2002.

All the benefits you currently enjoy will continue, but with this renewed investment in REPs, you will see big improvements too.

Here’s a snapshot of what’s going on behind the scenes.

1. We have refreshed the REPs Code of Ethics and Conduct, making it far more user-friendly for you.

2. Our professional editorial team is hard at work writing for the next journal, which you will receive in the autumn.

3. We have discovered that some of you have experienced problems uploading evidence for your CPD points, so we are working hard to fix this.

4. After that, we’ll be trying to find out more about what challenges you face so that we can evolve the REPs benefits to suit your needs.

To talk to the new REPs team, contact them on 0330 004 0004 or email


London Metropolitan University and SkillsActive Endorsement

Karl Grainger from London Metropolitan University gives us an insight into the fitness programmes offered at the university and why they decided to go for endorsement.

London Metropolitan University is a hugely diverse university, with a vibrant mix of students of all ages and all backgrounds.  An inclusive university, employability is at the core of the curriculum.  In our school we offer a range of Sports Science and Sports Therapy undergraduate degrees, and also a Sports Therapy MSc.  I am currently a personal academic tutor and lead the Training Principles and Biomechanics modules.


The university’s physiology lab

With ever increasing numbers of students attending university, and employability at the centre of our PISO (Project for Improved Student Outcomes), offering more applied work based learning qualifications will help our students into employment.  As a previous Personal Trainer I know the benefit of having a REPs recognised qualification on entering the workplace.  As our common first year already covered about 80% of the Skills Active Level 2 and Level 3 syllabus it seemed an obvious choice to go for Endorsement.

The benefits of endorsement to London Met are many but these were the 5 key factors that pushed us towards endorsement,

For the student:

  1. It gives graduates the additional qualifications they will need to either become gym instructors or personal trainers, which many move into.
  2. For the Sports Therapy graduates, it gives them a potential additional income stream when they start work.  All students can in effect take part time work as Gym Instructors and/or Personal Trainers from the end of their first year, given them a stronger financial position to take them through years 2 and 3 of their chosen degree – as well as improving their CV.
  3. Even though we have to charge a small amount for the courses, the students get the option of taking 2 valuable qualifications at a fraction of the cost of external providers.

For the University:

  1. By charging a nominal sum for the Level 2 and Level 3 courses, the whole project is self-funding.
  2. By including the REPs options in our prospectus, it gives the School and University an edge over other universities in the area that do not offer the qualifications.

We were endorsed just over 12 months ago, and have so far run the Level 2 course twice – to allow as many students as possible to take part.  Nearly 40 students have taken part so far.  For the forthcoming year, we have made modifications to our first year which means the Level 2 and Level 3 are now approximately 90% embedded into the students’ normal programme of study, so we’re looking at perhaps another 50 students taking the Level 2 and 20-30 taking the Level 3.

In 2016-17 we will be revalidating our degree programmes, so will be looking further at Level 2/3 embedding, and also looking at the Level 3 Exercise Referral and perhaps 2 or 3 of the Level 4 qualifications.  Our degree programme already contains a large proportion of the content, so is a real no-brainer when it comes to offering industry standard qualifications that our graduates can take out into the workplace.

If you are interested in endorsement for your HE programmes, contact the Professional Development team at


Upcoming events

Here’s a selection of events that are coming up that you might be interested in attending.

The Future of Sport, Employment, Skills and Apprenticeships 2016
13 September 2016, Wolverhampton

This much needed conference will provide a platform to network and evaluate the Government’s Active Nation Strategy. The Active Nation strategy questions the continual focus on technical qualifications and the need to make sport an attractive career option for the brightest and most able individuals across the UK. The strategy pushes the further and higher education sector to ensure graduates are of high quality and have the right skill set for employers, and sees apprenticeships as the key mechanism to realise a sport workforce with the right skills. Full details here.



Leisure Industry Week
20-21 September 2016, Birmingham

Something for everyone! Covering fitness, health, play, sports, facilities management, and spa and wet leisure, there will be lots to do and see.Hanna and Tom

Tom and Hanna are attending on Tuesday 20 September, so let us know if you would like to meet up to discuss either your current endorsement or your plans for future endorsement.

om yoga


Om Yoga Show
21-23 October 2016, London

Visitors go to the OM Yoga Show to immerse themselves in a truly yogic atmosphere for the whole weekend. Free open classes provide the opportunity to be inspired by leading teachers; the chance to try something new, or revisit an old favourite. Open classes, located within the exhibition, are free of charge to all visitors, and operate on a first come, first served basis. Full details here.


Food Matters Live
22-24 November 2016, London

From mainstreaming free-from food and drink to marketing to millennials, there are 80 seminar sessions to choose from – delivered by 300 expert speakers from across the food and drink industry, nutrition and health. It’s all free to attend – register today.

REPs Logo


REPs Roadshows
14 September 2016, University of Sunderland

A great opportunity to network and learn new skills with our endorsed providers. Details of this and other roadshows this year here.


Upcoming Events

Here are some of the events that are going to be taking place around the country in the coming months – we plan to be at most if not all of them, so if you are going too let us know if you would like to meet up!

REPS  REPs Roadshows: If you are an endorsed provider, these roadshows offer a great opportunity to offer bitesize master classes to REPs members so they can get a feel of the training you offer. Find out all the details on the REPs website.

LIW Leisure Industry Week: LIW is the UK’s largest gathering of leisure decision makers, influencers and buyers, bringing together thousands of like-minded professionals to shape the future and growth of the sector, and is taking place in Birmingham on 20-21 September 2016. Full details here.

foodmattersFood Matters Live: The conference will address the political, social and economic issues surrounding the complex and challenging relationship between food, health and nutrition. 400 speakers across 80 seminar sessions and 17 live debates taking place at the ExCeL in London on 22-24 November 2016.

REPS_BADGE_CPD 6_LOGO SkillsActive Training Days: We have released September dates for the next tutor, assessor and internal quality assurance workshops for anyone seeking endorsement or wanting to brush up their skills. The places are filling up first so don’t miss out! Full details here.

meynell National Playwork Conference: The 15th National Playwork Conference will be taking place in Eastbourne, East Sussex on Tuesday 7th March and Wednesday 8th March 2017. Find details here of the first call for presentations.


Contact us at if you would like your event in our next newsletter.

AfN endorsed so what now?

As you will know, last year the Professional Development team decided to remove nutritional programmes from our endorsement process. This was because we felt that such a specialised topic should be dealt with by a dedicated organisation, and we have therefore been working with the Association for Nutrition (AfN) to bring this about.

After a successful pilot, the first AfN endorsed programmes are coming through. So if you have been endorsed by AfN, what now?

Well, simply put the programmes through the Quality Training Portal in the usual way if you have a Multiple Endorsement, or, if you are operating under Single Endorsements, submit it through the Single Course submission form, where you will be able to bypass the normal evidence requirements.

In both cases, you must send through your official endorsement confirmation from AfN to Nothing can be endorsed without it!

If you have any questions, please contact the Professional Development team on 0203 434 4384 or

Next REPs Roadshow

REPs logo Nov 2011

The Register of Exercise Professionals is continuing its programme of roadshows for members around the country with an event in Staines, Middlesex on 11 September.

Get along to pick up CPD points and sample the amazing training of some of our newest endorsed providers:

If you would like to showcase your training at future REPs events then please contact

REPs roadshows 2015

REPs logo Nov 2011

REPs is running a number of roadshows across the country which are open to REPs and non-REPs members.

The REPs roadshows are a chance for fitness professions to take part in three workshops run by Endorsed Providers for just £25 for the whole day. The next ones are in June and run throughout the year until November – full information and booking details here.

Please let your students know that they can take part in these days, and if you would like to find out more about taking part as a provider in next year’s roadshows, contact REPs on 020 7840 1919.

Requirements for tutor and assessor teams delivering endorsed training

Are your tutors and assessors members of a suitable professional register?

Members of a professional register have shown that they have achieved a certain level of qualification as dictated by that register.

For endorsement purposes, we require that all tutors and assessors (apart from tutors in higher education) must be a member of a relevant register – for example, for training specific to health and fitness, this must be the Register of Exercise Professionals. For training that is cross sector rather than sector specific, such as management or accounting, we require the tutor and assessor to be members of the registers relevant to these areas.

Please check your delivery teams to make sure your tutors and assessors are members of a relevant professional register.

For details of SkillsActive’s professional registers, please visit our website.

Please note that failure to adhere to the Terms and Conditions of Endorsement and our Code of Practice for Training Providers could result in a sanction and possibly incur a fee.

Endorsement logo update

Recently we updated all our endorsement logos – so make sure you are using the most up to date versions.

By displaying our logos you will attract the members of our professional registers who want to earn the most CPD points from their training. By showing you are endorsed by SkillsActive, potential learners know that you have been through our quality assurance process and that the training you are providing meets industry standards.

These are the only logos you should be using so if you don’t already have them contact the Professional Development team with details of the logos you require.

Firstly, have you got the right level logo?

Lead Provider 0314Endorsed Provider 0314 Compliant Provider 0314

Secondly, have you got the right sector logos for your professional register and CPD points? Don’t forget to display the SkillsActive logo too.

Register of Exercise Professionals (REPs)

REPs logo Nov 2011 REPS_BADGE_CPD 1_LOGO

Register of Playwork Professionals (RPPs)

playwork-ppc Playwork_Endorsement_CPD_2

Register of Aquatic Professionals (RAPs)


You can add our logos to your website, documentation and certificates. For information on all our other logos, including where there is no register, as well as details on how our logos have to be displayed, have a look at our Logo Guidelines.

REPs announces new conference format for it’s events

We are refreshing the delivery of our REPS events in 2015. The majority of our conventions will be replaced with a ‘roadshow’ of half day events. We are offering you, as a SkillsActive Endorsed Provider, the opportunity to propose 55 minute workshops for these ‘roadshow’ events. As detailed in our recent invitation to all Endorsed Providers our members have told us what they want included in the content, now it is your turn to describe your potential sessions at our events. There is no charge for this opportunity and it will be a great way to offer snippets of learning to our REPs members. We require expressions of interest by Friday 13th March with the full descriptions by the 20th.

For more information and to submit your workshops please contact

The following dates and locations have now been confirmed:

Wednesday April 29th 13.00-16.30 David Lloyd Bushey, Watford
Wednesday June 3rd 12.00-15.30 Southampton Solent University
Wednesday June 17th 12.00-15.30 Trafford College, Manchester
Wednesday July 1st 10.00-13.30 St Pauls Community Sports Academy, Bristol
Friday September 11th 10.00-13.30 South West London* location still to be confirmed
Wednesday October 21st 12.00-15.30 Enderby Leisure Centre
Wednesday November 11th 13.00-16.30 David Lloyd Bushey, Watford